Remote IT Support

Posted by on April 12, 2014 in Featured | 0 comments

Remote IT Support

Remote IT support.

Our service desk personnel have the neccessary experience to provide all your remote IT support needs including server, desktop and laptop support, tablets, smartphones, applications and network hardware. A core part of all our IT support offerings, our remote IT support team is available 24×7.

What is remote IT support?

How much is it worth to your organization to receive help when you need it? Sometimes it is the difference between getting that task, project or bid completed on time, or missing your deadline. Face it – that equates to real dollars and cents. Whether you are located in Melbourne or elsewhere, our Service Desk is available 24 hours a day*, 7 days a week, 365 days a year because you never know when you will need us.

Our customers use remote IT support for application install or troubleshooting, resolving day to day issues or performing preventative maintenance, patching and modifications out of hours to avoid impacting your business.

What do I get with remote IT support?

Remote IT support with Adept IT includes the following:

  • Trained and certified IT technicians who connect to your computer remotely
  • Unlimited access to our service desk or casual/on-demand half hourly rates
  • Guaranteed response times*
  • IT assistance with a full range of software and hardware environments
  • Installation of software, configuration changes or resolving problems
  • Advice on how to perform tasks or product selection
  • Regular scheduled remote IT maintenance if requested or required